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  • Do you a DIY box for one?
    Not currently.
  • Do you offer vegetarian/vegan options?
    Not currently but please look out for additions to our menu via our Instagram page.
  • How will you keep my ingredients fresh and refrigerated before it gets to me?
    We use wool which is incredibly effective at absorbing moisture from the air which minimises humidity and condensation to maintain stable temperatures. As a result, it will keep your ingredients between 2c and 8c which is the safe temperature required by law.
  • What comes in my DIY Box?
    You will receive a Step by step, recipe in the form of a QR code and a Wool fleece liners with ice packs containing all your meat
  • What are you doing to help the environment?
    We use 100% felted sheep’s wool is used to keep your food refrigerated. which is washed in a natural process, scoured then sealed within recyclable industry grade micro-perforated polyethylene wrap.
  • Do you offer subscription orders?
    Not at the moment! We understand our customers would like to taste the flavours of The Jerk Hub more often so watch this space.
  • Can I recycle my packaging?
    We are continuously looking at how we can reduce waste as a business while ensuring our food reaches our customers in the best condition possible. The cardboard box you receive is recyclable. The wool fleece is recyclable, compostable and reusable and the liners are recyclable. The gel packs are recyclable so they can be recycled or reused.
  • How are the products kept cool?
    Using our recyclable, compostable and re-usable Wool fleece liners and reusable Gel Packs.
  • Where can I find a list of allergens?
    We have a number of recipes that could potentially contain an allergen. Ingredients are stored separately in order to minimise cross contamination. We do not offer specific allergy preferences. However, we do list all of the allergens on our recipe page which can be found via our QR code or on our website. We highlight specific ingredients that contain one or more of the 8 major allergens.
  • How does The Jerk Hub hold my data?
    Please see our privacy policy for more information about how The Jerk Hub processes your personal data. Please note that you may revoke your consent for us to hold your data at any time.
  • Are my payment details secure?
    Yes, they are. Your details are securely stored, so we can process a payment.
  • What payment methods do you accept?
    We accept all payment cards: VISA, MasterCard, Maestro and American Express.
  • Is there a deadline for making changes to my order?
    All changes are to be made by 12:00 pm on Wednesday for delivery day on a Friday
  • What if I'm not home for my delivery?
    Don’t worry! You do not need to sign for your delivery. Our delivery drivers will simply leave the box, following the leave safe instructions that you have specified. Your Box contains special insulation and ice packs to keep your produce fresh, just make sure you pop the ingredients in the fridge as soon as you get to your package.
  • When will my box be delivered?
    Your box will be delivered on a Friday. Our standard delivery time slot is between 08:00 and 19:00.
  • Where is my box?
    Our delivery window is 8am to 7pm. You may not receive your box at the same time of the day every week. If your delivery window has passed and you still have not received your box, please contact our customer service team who can chase it up for you.
  • My Box arrived damaged
    We are so sorry to hear this! Please take photos and contact us. Providing photos of the damage is useful for us to see what has gone wrong.
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